Terms and Conditions B2C

SCOPE

These Terms and Conditions (T&Cs) apply to all contracts between dna merch | Solidarische Textilien, c/o Anton Wundrak Mantovanini, Richardstraße 60, D-12055 Berlin (hereinafter "dna merch") and consumers within the meaning of § 13 of the German Civil Code (BGB), concluded via our online shop. A consumer within the meaning of these T&Cs is any natural person who concludes a legal transaction for purposes that are neither commercial nor self-employed in nature. We reserve the right to amend these T&Cs at any time. Should any individual provision prove invalid, the validity of the remaining provisions shall not be affected.

B2C – CONSUMER TRANSACTIONS

1. Contracting party and customer service

The purchase contract is concluded with:

dna merch | Solidarische Textilien
c/o Anton Wundrak Mantovanini
Richardstraße 60
D-12055 Berlin
Tax number: 16/600/00480
VAT ID: DE 250 136 248

Our fulfilment and returns are managed by our partner USELESS PRIDE DISTRIBUTION. dna merch is the legal seller; however, operational processing is handled by:

USELESS PRIDE DISTRIBUTION
4 Rue de Kourou
31240 L'Union
France
VAT: FR07952755791
R.C.S. Toulouse: 952 755 791

For questions, complaints and claims, please contact our customer support here via e-mail. We endeavour to respond to all enquiries as quickly as possible and within a maximum of 5 business days.

2. Conclusion of contract

The presentation of products in our online shop does not constitute a legally binding offer, but merely a non-binding online catalogue. By clicking the "Buy now" or "Order" button, you place a binding order for the products in your shopping cart.

Each order is assigned a unique order number. After completing your order, you will automatically receive two emails:

  • An order confirmation email after payment is validated
  • A shipping confirmation email with your tracking number once your parcel is dispatched

These emails may go to your spam folder — please check it. Your order number is required for any customer service request.

The order confirmation does not yet constitute acceptance of the contract. We accept your order either by sending an order confirmation by email or by dispatching the goods.

Important: Our shop operates exclusively on the principle of prosumption. This means that all items are produced specifically for you only after your order is placed. This way we avoid wasting resources and producing goods that nobody needs or wants.

3. Production and delivery times

Orders are processed on every business day. The total production and delivery time can on average be between up to 15 to 20 business days from receipt of payment, broken down as follows:

  • Processing time: 48 to 72 hours
  • Production time (Print on Demand): 3 to 12 business days
  • Shipping time depending on destination country and carrier

During peak periods or around public holidays, these times may be slightly extended. We will notify you by email in the event of exceptional delays. For full details, please refer to our "Shipping and Delivery" page.

4. Shipping costs

In addition to the product prices shown in the online shop, shipping costs may apply depending on the destination country. The exact shipping costs are calculated at checkout after you enter your address. For full details, please refer to our "Shipping and Delivery" page.

5. Delivery liability

We are responsible for the proper delivery of your order until it is actually received. In the event of a lost or damaged parcel, we will assist you and take responsibility for resolving the matter with the carrier. Please only report a parcel as lost after 14 calendar days have passed since the dispatch date.

6. Right of withdrawal

The separate right of withdrawal policy, available under the "Right of Withdrawal" tab, applies and forms an integral part of these T&Cs.

7. Returns, exchanges and defects

Full conditions for returns and exchanges are set out in our Right of Withdrawal policy. In summary:

  • In the event of defects (manufacturing faults, incorrect print, damage during shipping) or errors on our part, we offer a free reprint, full refund or store credit at your choice. Please submit any claim within 30 days of receipt to cs@dna-merch.de with your order number and photos.
  • Exchanges are possible subject to availability. Return shipping and reshipping costs are at your expense.

8. Retention of title

The goods remain our property until payment has been made in full.

9. Intellectual property

All content in the shop (texts, images, designs, logos, product visuals) is protected by copyright. Any reproduction or exploitation without prior written authorisation is strictly prohibited. The purchase of a product does not transfer any rights to the graphic or musical works featured on it.

10. Use of the shop

Access to and use of the shop is for personal, non-commercial purposes only. The following are prohibited:

  • Using automated means to access the shop or extract data
  • Attempting to circumvent security measures
  • Posting false, misleading or third-party rights-infringing content

11. Shop availability

We do our best to keep the shop accessible at all times. However, we cannot guarantee uninterrupted availability and accept no liability for temporary unavailability due to maintenance or technical incidents.

12. Applicable law and jurisdiction (B2C)

These T&Cs are governed by the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers, the mandatory consumer protection laws of the country in which they are habitually resident take precedence where applicable. The place of jurisdiction is Berlin, to the extent permitted by law.

Last updated: June 2026