Terms of service
Terms and Conditions
Last updated: June 2026
SCOPE
These Terms and Conditions (T&Cs) apply to all contracts between dna merch | Solidarische Textilien, c/o Anton Wundrak Mantovanini, Richardstraße 60, D-12055 Berlin (hereinafter "dna merch") and consumers within the meaning of § 13 of the German Civil Code (BGB), concluded via our online shop. A consumer within the meaning of these T&Cs is any natural person who concludes a legal transaction for purposes that are neither commercial nor self-employed in nature. We reserve the right to amend these T&Cs at any time. Should any individual provision prove invalid, the validity of the remaining provisions shall not be affected.
B2C – CONSUMER TRANSACTIONS
1. Contracting party and customer service
The purchase contract is concluded with:
dna merch | Solidarische Textilien c/o Anton Wundrak Mantovanini Richardstraße 60, D-12055 Berlin info(ett)dna-merch.de +49 (0) 177 964 37 32 Tax number: 16/600/00480 | VAT ID: DE 250 136 248
Our fulfilment and returns are managed by our partner USELESS PRIDE DISTRIBUTION. dna merch is the legal seller; however, operational processing is handled by:
USELESS PRIDE DISTRIBUTION 4 Rue de Kourou, 31240 L'Union, France VAT: FR07952755791 | R.C.S. Toulouse: 952 755 791
For questions, complaints and claims, please contact us by email at info(ett)dna-merch.de. We endeavour to respond to all enquiries as quickly as possible and within a maximum of 5 business days.
2. Conclusion of contract
The presentation of products in our online shop does not constitute a legally binding offer, but merely a non-binding online catalogue. By clicking the "Buy now" or "Order" button, you place a binding order for the products in your shopping cart.
Each order is assigned a unique order number. After completing your order, you will automatically receive two emails:
- An order confirmation email after payment is validated
- A shipping confirmation email with your tracking number once your parcel is dispatched
These emails may go to your spam folder — please check it. Your order number is required for any customer service request.
The order confirmation does not yet constitute acceptance of the contract. We accept your order either by sending an order confirmation by email or by dispatching the goods.
Important: Our shop operates exclusively on the principle of prosumption. This means that all items are produced specifically for you only after your order is placed. This way we avoid wasting resources and producing goods that nobody needs or wants.
3. Production and delivery times
Orders are processed on every business day. The total production and delivery time is generally 10 to 15 business days from receipt of payment, broken down as follows:
- Processing time: 48 to 72 hours
- Production time (Print on Demand): 3 to 7 business days
- Shipping time depending on destination country and carrier
During peak periods or around public holidays, these times may be slightly extended. We will notify you by email in the event of exceptional delays. For full details, please refer to our Shipping & Delivery page.
4. Shipping costs
In addition to the product prices shown in the online shop, shipping costs may apply depending on the destination country. The exact shipping costs are calculated at checkout after you enter your address. For full details, please refer to our Shipping & Delivery page.
5. Delivery liability
We are responsible for the proper delivery of your order until it is actually received. In the event of a lost or damaged parcel, we will assist you and take responsibility for resolving the matter with the carrier. Please only report a parcel as lost after 14 calendar days have passed since the dispatch date.
6. Right of withdrawal
The separate right of withdrawal policy, available under the "Right of Withdrawal" tab, applies and forms an integral part of these T&Cs.
7. Returns, exchanges and defects
Full conditions for returns and exchanges are set out in our Right of Withdrawal policy. In summary:
- In the event of defects (manufacturing faults, incorrect print, damage during shipping) or errors on our part, we offer a free reprint, full refund or store credit at your choice. Please submit any claim within 30 days of receipt to info(ett)dna-merch.de with your order number and photos.
- Exchanges are possible subject to availability. Return shipping and reshipping costs are at your expense.
8. Retention of title
The goods remain our property until payment has been made in full.
9. Intellectual property
All content in the shop (texts, images, designs, logos, product visuals) is protected by copyright. Any reproduction or exploitation without prior written authorisation is strictly prohibited. The purchase of a product does not transfer any rights to the graphic or musical works featured on it.
10. Use of the shop
Access to and use of the shop is for personal, non-commercial purposes only. The following are prohibited:
- Using automated means to access the shop or extract data
- Attempting to circumvent security measures
- Posting false, misleading or third-party rights-infringing content
11. Shop availability
We do our best to keep the shop accessible at all times. However, we cannot guarantee uninterrupted availability and accept no liability for temporary unavailability due to maintenance or technical incidents.
12. Applicable law and jurisdiction (B2C)
These T&Cs are governed by the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers, the mandatory consumer protection laws of the country in which they are habitually resident take precedence where applicable. The place of jurisdiction is Berlin, to the extent permitted by law.
B2B – BUSINESS CUSTOMERS
The following conditions apply to all deliveries and services provided by dna merch in the field of textile printing or wholesale of unprinted textiles, unless mandatory statutory provisions provide otherwise or something different has been expressly agreed in writing. Should any individual provision prove invalid, the validity of the remaining provisions shall not be affected. Conflicting terms and conditions of the client shall not apply, even if we have not expressly objected to them. Any deviating or supplementary agreements require the express written consent of dna merch.
Client within the meaning of these T&Cs refers to natural or legal persons or partnerships with legal capacity who, at the time of concluding a contract with dna merch, are acting in the exercise of their commercial or self-employed professional activity.
13. Offers
All offers issued by dna merch are subject to the underlying order data and are non-binding with regard to price, quantity and delivery time. Minor deviations and technical changes from illustrations and/or descriptions are possible. Orders placed by email are binding. Upon receipt of the order confirmation from dna merch, the order is considered confirmed and obliges the client to accept the goods and transfer the invoice amount in a timely manner.
The order confirmation must be checked carefully; any corrections must be communicated to us without delay. We accept no liability for defects or errors resulting from failure to review the order confirmation.
Samples are only sent or produced upon request and against a delivery note. Approval samples are only produced upon explicit request and at additional cost. Subsequent changes requested by the client, including any resulting costs, will be charged accordingly.
The conclusion of the contract is subject to the reservation that, in the event of incorrect or improper self-supply, we may perform only partially or not at all. In the event of non-availability or only partial availability of the goods, the client will be informed without delay.
14. Payment terms and prices
The prices stated in the offer at the time of the order apply, subject to obvious pricing errors. Unless otherwise agreed, prices include standard packaging plus shipping costs. Individual packaging and assembly solutions will be charged additionally. Surcharges for express shipments will be invoiced to the client. Customs duties, taxes and fees for deliveries outside the EU will also be charged additionally. Offsetting of mutual claims is only permitted with the express written consent of dna merch.
Upon order confirmation, 50 percent of the total price becomes due. The remaining balance is payable immediately upon receipt of delivery.
Payments are to be made, stating the invoice number, to the following account:
Bank: Ethikbank Account holder: dna merch | Solidarische Textilien, Anton Wundrak Mantovanini IBAN: DE07 8309 4495 0003 3295 00 BIC: GENO DEF1 ETK
15. Default of payment
In the event of late payment, interest will be charged at the applicable bank rate. If fulfilment of the payment obligation is jeopardised due to a deterioration in the client's financial circumstances that becomes known after the contract is concluded, dna merch may demand immediate payment of all outstanding invoices, withhold undelivered goods and cease work on ongoing orders. Failure to receive payment releases dna merch from any delivery deadline commitments.
16. Delivery and delivery times (B2B)
Delivery dates may be agreed but must be discussed and confirmed in writing by dna merch. dna merch is not responsible for delays in delivery caused by circumstances beyond its control. Partial deliveries are permitted. Over- or under-deliveries of up to 5 percent of the ordered quantity may not be objected to; the delivered quantity will be invoiced.
Should delivery fail for reasons beyond dna merch's control, dna merch may withdraw from the contract. Any payments already made will be refunded without delay in such cases.
17. Transfer of risk (B2B)
Risk passes to the client upon handover of the goods to the carrier. Any complaints regarding transport damage must be made directly to the carrier within the applicable deadlines.
18. Warranty and returns (B2B)
dna merch ensures that goods are free from material and manufacturing defects at the time of transfer of risk. The client is obliged to inspect the delivered goods immediately upon receipt and to report any defects in writing within 7 days. After this period, the warranty for recognisable defects lapses.
In the event of defective goods and timely notification, dna merch is obliged to provide a replacement delivery or refund of the diminished value. Claims for rescission or damages for consequential loss are excluded. The warranty expires after 6 months. Excluded are defects caused by transport, improper handling or natural wear and tear. Commercially customary or technically unavoidable deviations in quality, colour or design may not be objected to.
Goods produced at the client's specific request are excluded from the right of return. Carriage-unpaid returns will not be accepted. The cancellation period is 3 business days.
19. Print files
A file of at least 300 dpi at the original print size is required for producing a print film. Preferred formats are PSD, JPG, PDF, TIFF and EPS. Where possible, please specify desired print colours according to the Pantone Formula Guide Solid Coated & Solid Uncoated. Minor colour deviations are technically unavoidable even with Pantone specifications and may not be claimed as defects.
Print films and files produced remain the property of dna merch and are stored for up to 12 months for potential repeat orders only upon explicit written request by the client.
20. Retention of title (B2B)
The goods remain the property of dna merch until payment has been made in full. Extended and expanded retention of title applies.
21. Copyright (B2B)
By placing an order, the client confirms that they hold the copyright to the motifs to be printed. The client is solely liable if the execution of their order infringes the rights of third parties, and shall indemnify dna merch against all third-party claims arising from such infringement.
22. Jurisdiction and applicable law (B2B)
The place of jurisdiction for all disputes in connection with the delivery business is Berlin. The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
LEGAL NOTICE
dna merch | Solidarische Textilien c/o Anton Wundrak Mantovanini Richardstraße 60, D-12055 Berlin info(ett)dna-merch.de +49 (0) 177 964 37 32 Tax number: 16/600/00480 | VAT ID: DE 250 136 248
